Welcome to Carpet Cleaning Burbank! By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. These terms apply to all visitors, users, and others who access or use our services. Please read them carefully before engaging with our services. If you disagree with any part of these terms, please refrain from using our website and services.
These terms and conditions outline the rules and regulations for the use of Carpet Cleaning Burbank’s website and services. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Carpet Cleaning Burbank’s website if you do not accept all the terms and conditions stated on this page.
Carpet Cleaning Burbank provides professional carpet cleaning services, including residential and commercial cleaning, stain removal, odor control, upholstery cleaning, and specialized treatments for delicate carpet fabrics. Our services are tailored to meet the unique needs of each client, ensuring thorough and efficient cleaning every time. All services are subject to availability and may require prior booking. We reserve the right to refuse service for any reason.
While we strive to provide exceptional cleaning services, there are limitations to what we can guarantee:
Appointments can be booked through our website or by contacting us directly via phone or email. We recommend scheduling services at least 48 hours in advance to secure your preferred date and time.
We require at least 24 hours’ notice for appointment cancellations. Failure to provide notice may result in a cancellation fee equivalent to 50% of the service cost. This policy ensures we can manage our schedule efficiently and offer appointments to other clients.
We reserve the right to reschedule or cancel appointments due to unforeseen circumstances, including but not limited to equipment failure, staff unavailability, or extreme weather conditions. In such cases, we will make every effort to notify clients promptly and reschedule at a convenient time.
All service quotes provided are estimates based on the information given and may be subject to change after an on-site inspection. Additional costs may apply for services requiring extra time, specialized products, or extensive cleaning efforts.
Full payment is due upon completion of services unless otherwise agreed in writing. We reserve the right to require a deposit for large or specialized jobs.
We accept cash, credit cards, and other agreed payment methods. A receipt will be provided upon request.
Customers must provide clear access to the service area and inform us of any obstacles or special conditions. Failure to provide access may result in service delays or additional fees.
To ensure efficient service, please remove fragile items and valuables from the cleaning area. While we take every precaution to prevent damage, we are not responsible for items left in the service area.
For safety reasons, ensure pets and children are kept away from the service area during cleaning. Our equipment and cleaning solutions, though safe, can pose risks if not handled properly.
While we take the utmost care, Carpet Cleaning Burbank is not liable for pre-existing damage, discoloration, or wear and tear. We assess carpets before cleaning and document any visible damage.
We use eco-friendly, non-toxic cleaning solutions, but customers should inform us of any allergies or sensitivities in advance. If any adverse reactions occur, please contact us immediately.
If you are not satisfied with our services, please notify us within 24 hours of the service date. We will make every reasonable effort to address your concerns.
We value your privacy. Any personal information collected through our website or during service bookings is used solely for providing and improving our services. We do not share or sell your information to third parties without consent.
We implement security measures to protect your data from unauthorized access. However, no online transmission is entirely secure, and we cannot guarantee absolute security.
Carpet Cleaning Burbank reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised terms.
These terms and conditions are governed by the laws of the state of California. Any disputes arising from the use of our services shall be resolved in the courts of Burbank, CA.